Managed Services Consultant (Native Japanese) Nationality: Japanese

Working address:

D.10, HCMC, Vietnam

Position:

Managed Services Consultant (Native Japanese)

Lương:

30-40k/year (gross amount)

MÔ TẢ CÔNG VIỆC:

- Ensure that software application maintenance is carried out on a daily basis
- Providing support to customers after-hours and on weekends requires flexibility on the part of the candidate.
- Stay on top of your assigned tickets to ensure a quick response time.
- Work as bridge between customers in Japan and offshore teams
- Complete essential follow-up documentation after each interaction.
- Lead the meetings (cadence meetings and ad-hoc meetings) with customers
- Engage in human conversations with Customer to identify and resolve issues
- Take care deeply about supporting people and enjoy having genuine human conversations.
- Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.

YÊU CẦU CÔNG VIỆC:

- 3+ years of experience in Customer Service in IT industry
- Bilingual (Native in Japanese & English at business level or above), have strong reading, writing and communication skills in Japanese & English.
- Knowledge of ecommerce/IT system will be big plus
- Experience in working with global teams.
- High sense of responsibility and good customer facing skills.

Benefit:

- Probation time: 2 months
- 100% salary on probation
- Full salary for insurance
- One additional day for Annual leave after each year of service.
- Full base insurance contribution (Social, Medical, and Unemployment insurance).
- Attractive healthcare insurance.
- Lunch & parking allowance.
- Gift in special events.
- Sponsorship for training courses, professional certificates.
- Monthly Company’s meeting for employees’ understanding about company’s strategy and development plan; - -- Happy Hour with snack and fresh fruit.
- Various team building, sports activities, company trips, parties, and Trade Union activities.
- Weekly social activities for Cycling club, football club,etc.
- English speaking, professional, dynamic work environment with multi-national team members.
- Opportunity to work on-site abroad.
- Various charity activities to create opportunities for employees to help the poor and unfortunate people in Vietnam community.
- Above benefits are designed for Vietnamese employees. Expat's package will be communicated in offer letter, including work permit support term and condition.

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