【Japanese/HCM】 CUSTOMER ASSOCIATES #2985 English N1

Company:

Career Advisor: Ms. Nguyên

A big technology brand in the world
Working time: Mon-Fri (8h00 - 17h00)

Working address:

District 4, Ho Chi Minh City

Position:

CUSTOMER ASSOCIATES

Lương:

- Vietnamese: 28 Mil gross
- Japanese: Max 1500$ gross

MÔ TẢ CÔNG VIỆC:

- Provide technical support and troubleshooting via call, email, and live chat.
- Handle escalation and follow up by communication with internal and external partners.
- Train, and develop the Japanese Customer Service team.

YÊU CẦU CÔNG VIỆC:

- Vietnamese or Japanese people
- Gender: Male/Female
- Age around 24-30 years old
- Japanese N1 with Vietnamese people, able to use Japanese fluently, good use of honorifics
- Have a passion for technology
- Can speak English

Must have
• Passion for world-class customer experience.
• Native Japanese, deep understanding of Japanese culture, for example: using honorifics
• Able to communicate internally in English and/or Vietnamese

Nice to have
• Technical savvy
• The ability to sort out how the technology works when something goes wrong
• Good verbal and written communication
• Build good relationships with customers
• Flexible, can grasp customer psychology well
• Have good listening skills
• The virtue of patience and the ability to stay calm under stress

Benefit:

- 13th month bonus
- Full salary insurance
- Get international insurance for yourself and your family
- Free gym yoga of all kinds at the big gym center
- The company covers lunch and dinner
- Young and dynamic staff, opportunities to use English-Japanese often
- Company trip